Work Experience
Coordinator – Soft Services (Facilities Management)
Mar 2024 - Present
Riyadh, Saudi Arabia | On-site
Currently serving as Team Lead – Soft Services FM under Amrak Facilities Management at Red Sea Global, overseeing a range of soft services operations. Responsible for delivering high-quality cleaning and housekeeping standards, managing service teams, and ensuring seamless customer experience across the facility.
Key Responsibilities & Achievements:
- Leading daily soft services operations including housekeeping, floor care, and office cleaning.
- Managing team schedules, performance, and task allocations to maintain service efficiency.
- Implementing and monitoring standards for hygiene, cleanliness, and workplace organization.
- Utilizing CAFM systems to track and resolve service requests effectively.
- Collaborating with stakeholders to ensure customer satisfaction and service excellence.
Skills:
Professional Cleaning · Carpet Cleaning · Floor Cleaning · Office Cleaning · Home Cleaning · Housekeeping · CAFM · Customer Relationship Management (CRM)
Supervisor CAFM Help Desk
Dec 2021 - Dec 2023 · 2 yrs 1 mo
Led the overall housing administration and maintenance operations for the Residential City of Saudi Arabia Mining Company (Ma'aden), managing approximately 1,000 residential units, including both bachelor and family accommodations. Oversaw all aspects of soft services, facilities management, and help desk support to ensure seamless living conditions and operational efficiency for residents.
Key Responsibilities & Achievements:
- Supervised housing allocation, maintenance coordination, and service delivery across the residential complex.
- Ensured smooth day-to-day operations of the CAFM help desk, addressing resident queries and service requests promptly.
- Coordinated with third-party vendors and internal teams to maintain high service standards.
- Utilized strategic planning and data analysis to enhance service quality and efficiency.
- Maintained executive calendars and managed administrative tasks using tools like Outlook and Google Calendar.
Skills:
Outlook Calendar · Google Calendar · Executive Calendar Management · Customer Service · Facility Management (FM) · Property Management · Operations Management · Data Analysis · Project Coordination · Front Office Operations · Customer Support · Help Desk Support · General Administration · Third-Party Logistics (3PL) · Strategic Planning · Oral Communication · Resorts
Shared Services Facility Maintenance - Maaden · Contract
Dec 2021 - Present · 2 yrs
Ţurayf, Northern Frontier, Saudi Arabia · On-site
Over All Management of Housing Administration and Maintenance of Residential City of Saudi Arabia Mining Company Ma'aden with the Capacity of around 01K Units Including Bachelor and Family Accommodation.
Skills: Customer Interaction · Executive Management · Third-Party Logistics (3PL) · Outlook Calendar · Google Calendar · Executive Calendar Management · Resorts · Front Office Operations · Oral Communication · Help Desk Support · Customer Support · General Administration · Customer Service · Strategic Planning · Operations Management · Project Coordination · Property Management · Data Analysis · Facility Management (FM)
Green Office Project Ambassador - WWF - Pakistan • Internship
Jul 2015 - Jul 2022 · 7 yrs 1 mo
Lahore District, Punjab, Pakistan
- Skills: Data Analysis
Rehbar Program
Feb 2018 - Oct 2020 · 2 yrs 9 mos
The Citizens Foundation, USA (TCF-USA) ·
Nov 2018 - Feb 2021 · 2 yrs 4 month
Karachi Division, Pakistan
Skills: Data Analysis
Workforce Development Supervisor Aga Khan University • Full-time
Apr 2021 - Nov 2021 · 8 months
Karāchi, Sindh, Pakistan · On-site
Led a 600-plus staff team, overseeing workforce staffing, scheduling, and performance management at Aga Khan University in Karachi, Pakistan. Ensured compliance with departmental SOPs and procedures, maintaining meticulous documentation and files.
This role enhanced my leadership and organizational skills, contributing to the overall success of Aga Khan University.
Skills: Phone Etiquette · Time Management · Customer Service · Process Improvement · Training & Development · Human Resources (HR) · Demand Planning · Strategic Planning · Data Analysis · Hazardous Waste Management
Supervisor, Housekeeping Shift Operations
Apr 2021 - Nov 2021 · 8 months
Karāchi, Sindh, Pakistan · On-site
Led operational oversight for soft services, including housekeeping, mailroom, and reception, ensuring compliance with environmental and cleanliness standards. Managed staff training, performance, and daily shift operations with a focus on safety and efficiency.
Key Achievements:
- Maintained hospital cleanliness through regular inspections, adhering to safety and infection control protocols.
- Effectively managed shift operations, prioritizing safety in handling chemicals and coordinating project work.
- Proactively reported and documented maintenance issues, contributing to a secure hospital environment.
- Distributed staff efficiently for comprehensive coverage, ensuring cleanliness standards in patient rooms.
- Controlled consumable supplies, optimizing resource use, and provided on-the-job training to staff.
This role showcased my expertise in operational management, safety protocols, and staff development, contributing to the hospital's commitment to high standards of cleanliness and hygiene.
Skills: Time Management · Management · Team Building · Data Analysis · Facility Management (FM)
Supervisor, Housekeeping Shift Operations
Feb 2018 - Oct 2020 · 2 yrs 9 months
Karāchi, Sindh, Pakistan · On-site
Led operational oversight for soft services, including housekeeping, mailroom, and reception, ensuring compliance with environmental and cleanliness standards. Managed staff training, performance, and daily shift operations with a focus on safety and efficiency.
Key Achievements:
- Maintained hospital cleanliness through regular inspections, adhering to safety and infection control protocols.
- Effectively managed shift operations, prioritizing safety in handling chemicals and coordinating project work.
- Proactively reported and documented maintenance issues, contributing to a secure hospital environment.
- Distributed staff efficiently for comprehensive coverage, ensuring cleanliness standards in patient rooms.
- Controlled consumable supplies, optimizing resource use, and provided on-the-job training to staff.
This role showcased my expertise in operational management, safety protocols, and staff development, contributing to the hospital's commitment to high standards of cleanliness and hygiene.
Skills: Time Management · Management · Team Building · Data Analysis · Facility Management (FM)
Training Specialist Hospital Hygiene
Aga Khan Development Network · Full-time
Jul 2020 - Oct 2020 · 4 month
Gilgit-Baltistan, Pakistan · On-site
Hospital Housekeeping Hygiene Waste Handling
Skills: Data Analysis
Enumerator
UNICEF · Seasonal
Aug 2017 - Feb 2018 · 7 months
Jhal Magsi District
Skills: Data Analysis
Customer Support Specialist
ibex · Part-time
Jan 2017 - Feb 2017 · 2 months
Karāchi, Sindh, Pakistan
Customer service and Support Function Domestic Domains
Skills: Data Analysis
HouseKeeping Specialist
TotalEnergies · Contract
Jan 2009 - Jan 2018 · 9 yrs 1 months
Karachi Pakistan
Contributed nine years to TotalEnergies, excelling in on-site soft service operations. Managed Facilities Management services, ensuring a clean and safe workplace. Oversaw subcontractors, led the housekeeping team, and maintained high standards in cleanliness, safety, and infection control. Proficient in material coordination, inspections, and Continuous Quality Improvement (CQI). Managed staff coverage, inspected equipment, and facilitated routine activities. Addressed cleaning requests, monitored supplies, and delivered job-functional training. Efficiently handled weekly Rotas and soft skills training for Facility staff. Managed day-to-day issues of Warehouse/Supply staff, recorded leaves, and developed policies and SOPs. Created concise job descriptions, specifications, and KPIs for organizational positions.
Skills: Data Analysis
Honors & Awards
Issued by Management · Nov 2021
Issued by Management · Nov 2021
Associated with Aga Khan University
Issued by CEO Aga Khan University Hospital · Sep 2018
Associated with The Aga Khan University Hospital
Connect with Me on LinkedIn
Soft Services Facility Managementat Red Sea Global, Saudi Arabia
Committed to Excellence | For People, For Planet
Recommendations
Our services have already been successfully utilized by them.
I’ve had the pleasure of working with Mr. Rashid Hussain at Amrak facilities management ( Red Sea Global) and I can confidently say he is a true professional. He brings valuable experience in both public realm and property management, consistently demonstrating strong leadership and attention to detail. His excellent communication skills make him a great team player and a reliable point of contact for clients and colleagues alike. I highly recommend him for any opportunity he would be a great asset to any team.
best wishes for him.
I had the pleasure of working with Rashid for one years in the Communications and Public Relations Department at initial saudi group. I would highly recommend him for the position of Receptionist or Lead Public Relations Officer.
I am Maintenance Engineer. I have 12 years of experience working in construction Engineering, Maintenance and also FM Services. I have worked with many bright, young professionals, but Rashid talent and problem-solving skills stand out among his peers. I remain impressed with his driven work ethic and ability to work creatively under pressure.
During the time we worked together, his skills and understanding of our company’s brand and mission helped our team successfully run several PR. I had the pleasure of working with Rashid One years in the Communications and Public Relations Department at Initial Saudi. I would highly recommend him for the position of Lead Public Relations Officer.
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